❓ Frequently Asked Questions
All answers to your questions about tbeej in one place
From withdrawals to KYC, VIP benefits to technical issues — whatever questions you have about tbeej, you will find all the answers here in plain English.
If a question comes to mind while using tbeej, this page is made for you. Here we have organized the most frequently asked questions into five categories: withdrawals, identity verification, VIP and cashback, member accounts, and device and technical issues. Every answer is written in plain language so any player can understand it easily. Find your question below.
Frequently Asked Questions
Choose your question from the categories below
Withdrawals
Yes, when withdrawing on tbeej you must use a mobile wallet registered in your own name. bKash, Nagad, Rocket or Upay — whichever you use, the account name must match the name on your tbeej profile. Sending money to another person's wallet is not possible, and this rule is strictly enforced for security reasons.
To use the tbeej welcome bonus, you need to place bets worth 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must wager a total of ৳10,000 before withdrawing. The wagering is calculated on the bonus amount only — not on the deposit amount. Once the requirement is met, you can withdraw your winnings through the normal withdrawal process.
On tbeej, withdrawals are usually completed in 5 to 30 minutes. Transfers via bKash, Nagad, Rocket and Upay are processed quickly. In most cases, the money arrives within this time as long as verification is complete and there are no issues with the account.
The minimum withdrawal amount on tbeej is ৳1,000. Requests below this amount are not accepted. However, the minimum deposit amount is just ৳300, which applies to all payment methods. You can submit a withdrawal request at any time as long as your balance is sufficient.
Identity Verification (KYC)
tbeej typically requests identity verification when you make a significant withdrawal for the first time, or when unusual activity is detected on the account. You may also be contacted to confirm certain details after account creation. Completing the verification process makes it easier to use the service going forward.
If verification is rejected, there is no need to worry — the reason is usually communicated by email or live chat. The most common reasons are a blurry or cropped image, a name mismatch, or an expired document. Send a clear, correct image and contact [email protected] — the support team can assist you in Bengali.
tbeej keeps all your information secure through full SSL encryption. Identity documents or any other submitted files are used solely for verification purposes and are never shared with third parties under any circumstances. All data is stored in accordance with our privacy policy.
This rule exists to protect you. If the names do not match, someone else could potentially withdraw money from your account. tbeej wants to ensure that deposits and withdrawals are made by the same person. Therefore, the name on your bKash, Nagad, Rocket or Upay account must exactly match the name on your tbeej profile.
KYC, or "Know Your Customer", is a standard security process that prevents fraud, misuse and account hacking. It is the most effective method for keeping your account and funds safe. tbeej, as a fair-play platform, places the highest importance on the security of all players.
VIP & Cashback
Every week, a set percentage of your net losses is returned to your account as cashback. The higher your VIP level, the higher the cashback rate. Cashback is added automatically at the end of the weekly calculation period — no separate application is needed.
tbeej has five VIP levels in total. At the Bronze level, you can earn up to 0.2% cashback per week. Silver offers 0.5%, Gold 0.7%, Platinum 1.0%, and the highest Diamond level offers up to 1.2% cashback per week. The higher the level, the greater the benefits.
Your VIP level depends on your overall gaming activity — the more regularly you play and stay active on the platform, the faster you will move up. Starting from Bronze, you can gradually progress to Silver, Gold, Platinum and ultimately the Diamond level. You can view your current level in your account dashboard.
In addition to weekly cashback, higher-level VIP members receive priority access to special promotions and offers, faster responses in live chat, and exclusive opportunities in certain games or events. Diamond level members enjoy the most benefits. Contact support for more details.
Member Account
To log in to tbeej, you only need your registered mobile number and password — you can sign in from any device or browser using the same credentials. The first time you log in on a new device, an additional verification message may appear; once completed, you can use the service normally.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number; use the code to set a new password. If you have any trouble, contact [email protected] or live chat for 24/7 assistance.
After registration, some details (such as your name) generally cannot be changed, as they are linked to identity verification. To change a contact number or email, send a request to support. Identity verification may be required for any changes.
No. Only one account per person is allowed on tbeej. If multiple accounts are found, all of them may be suspended and bonuses may be cancelled. This rule applies equally to all members to ensure fair play.
To become a member on tbeej, go to the registration page and create an account with your mobile number, name and password. Once registration is complete, log in from the tbeej Login page and start gaming right away. You will also receive up to a 100% welcome bonus on your first deposit.
Device & Technical Issues
Yes, tbeej is fully mobile-friendly. On Android or iOS, simply open tbeej.lat in Chrome, Firefox or Safari on any phone, log in and play. There is no need to download a separate app; all features are available directly from the browser.
First, clear your browser's cache and cookies. Then refresh the page. This resolves the issue in most cases. In Chrome, go to Settings > Privacy and Security > Clear Browsing Data, check Cached Images and Files and delete them. If the problem persists, contact support.
If the connection drops suddenly, tbeej's server saves the last state of the game. When you reconnect, the game will resume from where it left off. For slot spins or live game bets, the server-side result applies. In any disputed situation, the support team can review the logs and provide a resolution.
tbeej works on any modern device — Android smartphones and tablets, iPhone, iPad, and Windows or Mac computers. Using an updated browser gives you the best experience. Some live games may run slowly on older devices — using a Wi-Fi connection in such cases will improve performance.
Still have questions? We are ready to help
If you did not find an answer, tbeej's support team is available around the clock. Live chat and email support are available 24/7 in Bengali and English.
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