tbeej's Privacy Policy — Your Data Is Our Responsibility
This document provides a full description of how your personal information is collected, used, and kept secure on the tbeej platform.
Welcome to tbeej. This privacy policy document ("Policy") explains how tbeej ("we", "our", "platform") collects, processes, stores, and protects your personal information when you use our website and services. Please read this document carefully, as it defines your privacy rights and our responsibilities.
By using the tbeej platform or registering an account, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected] with any questions.
What Information We Collect
When creating an account or using services on tbeej, we may collect the following types of information:
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (for identity verification when required)
Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal details
- Balance and bonus records
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Cookie and session data
Gaming Activity Information
- Game play history and duration
- Bet and win records
- Preferred games and categories
- Account login and logout times
Methods of Data Collection
tbeej collects your information in various ways. These are described in detail below:
2.1 Direct Collection
We collect information you provide directly to us during account registration, login form completion, deposit or withdrawal requests, contact with the support team, and the identity verification process.
2.2 Automatic Collection
When you browse the tbeej platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing behaviour, session data, and statistics on which parts of the platform you use most.
2.3 About Cookies
tbeej uses cookies to improve your browsing experience, store session data, and analyse the performance of our services. You have the option to manage cookies through your browser settings; however, disabling cookies may cause some platform features to not work correctly.
Purpose of Data Use
tbeej uses your information only for specific and legitimate purposes. The main reasons we use your data are listed below:
- Account Management: To create, verify, manage, and secure your account.
- Transaction Processing: To complete deposit and withdrawal processes via bKash, Nagad, Rocket, and Upay.
- Service Improvement: To analyse user data in order to improve our platform and gaming experience.
- Customer Support: To resolve your issues and answer your questions via 24/7 live chat and email.
- Security and Fraud Prevention: To ensure account security and identify unauthorised activity.
- Responsible Gaming: To monitor your gaming behaviour and provide assistance when needed.
- Legal Compliance: To comply with applicable laws and regulations.
- Bonus and Promotion Management: To correctly issue and track welcome bonuses and other offers.
Data Sharing and Disclosure
tbeej may share your personal information with third parties only in the following limited circumstances:
4.1 Service Providers
We use trusted third-party services for payment processing, technical infrastructure, and customer support. All such partners operate according to our instructions and in a manner consistent with this policy.
4.2 Legal Requirements
We may be required to disclose necessary information in response to a court order, a lawful request from law enforcement, or any other legal obligation.
4.3 Fraud and Security
Information may be shared when necessary to protect platform security, prevent fraud, and safeguard users' rights.
4.4 Business Changes
In the event of a merger, acquisition, or asset transfer, user data may be included. We will notify you in advance of any such change.
Data Protection and Security Measures
tbeej takes the highest level of security measures to keep your personal information safe. Our security practices include:
🔐 SSL Encryption
All data transmitted on our platform is protected by SSL (Secure Socket Layer) encryption. This ensures that no third party can read any data flowing between you and our servers.
🛡️ Data Access Control
Access to your information is restricted to authorised personnel only. Each staff member's access is defined according to their role, and all access activity is logged.
🔄 Regular Security Audits
Regular security reviews and assessments are conducted to identify vulnerabilities in our systems. Any vulnerabilities found are addressed promptly.
💾 Secure Data Storage
Your information is stored in encrypted databases and backed up regularly. Advanced firewalls and intrusion detection systems are used to prevent unauthorised access.
While we make every effort to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. However, in the event of any security breach, we will act quickly and notify affected users in a timely manner.
Data Retention Period
tbeej retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:
- Account Information: Retained while your account is active and, after account closure, for a defined period as required by legal obligations.
- Transaction Records: Financial transaction data is kept for the period required to meet legal obligations.
- Support Communications: Customer support conversation records are retained for a limited period to improve service quality.
- Gaming History: Retained for the period necessary to ensure responsible gaming and resolve disputes.
After the specified period has passed or the need has ended, we securely delete or anonymise your information so that it is no longer linked to your identity.
Your Rights and Options
You have the following rights regarding your personal information, and tbeej is always committed to upholding them:
📋 Right to Access
You have the right to know what information we hold about you and to receive a copy of it. This request can be made by emailing [email protected].
✏️ Right to Correction
If you believe your information is incomplete or incorrect, you have the right to request a correction. We will update it as soon as possible.
🗑️ Right to Deletion Request
In certain circumstances, you have the right to request that your information be deleted. However, some data may need to be retained for a defined period due to legal obligations.
🚫 Right to Object to Processing
You have the right to object to the processing of your data for specific purposes. In such cases, we will review your request and take appropriate action.
To exercise any of the above rights or to ask related questions, contact our 24/7 live chat support or email us at [email protected]. We provide assistance in both Bengali and English.
Protection of Children and Minors
tbeej's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during account registration, and identity documents may be used to confirm age when required.
If it comes to our attention that a minor has provided information, we will immediately arrange to delete that data and close the associated account. Parents and guardians are encouraged to monitor their children's online activity.
Special Protection for Payment Information
tbeej takes extra precautions to protect financial information. Transactions on our platform are processed through bKash, Nagad, Rocket, and Upay. Important information regarding the processing of these transactions:
- Payment Data Encryption: All financial information is transmitted through encrypted channels.
- Restricted Access: Payment information is accessible only to authorised staff in the finance department.
- Transaction Verification: A multi-level verification process is followed for every transaction.
- Unusual Activity Monitoring: Suspicious transactions are automatically flagged and investigated.
- Minimum Deposit and Withdrawal Limits: The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000.
Changes to the Policy
tbeej reserves the right to update or amend this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or business requirements.
For any significant changes, we will notify you in the following ways:
- By displaying a special notice on the platform.
- By sending a notification to your registered email address.
- By updating the "Last Updated" date at the top of this page.
Continued use of tbeej after any changes will be considered acceptance of the updated policy. We recommend that you review this page regularly.
Applicable Law and Jurisdiction
This privacy policy is prepared and applied in accordance with the relevant legal framework. For any dispute or claim related to this policy, both parties will attempt to reach a resolution through discussion.
If a resolution cannot be reached through discussion, both parties agree to resolve the matter through the applicable legal process. If any part of this policy is found to be invalid or unenforceable, the remaining parts will remain fully in effect.
Have Questions About Privacy?
Our support team is with you 24/7 — in Bengali and English.
Contact us via live chat for any questions or requests.